Operation Staff for teamLab Planets

2024-10-11

January, 2025 reopening! Due to popular demand, we have decided to extend the exhibition period from the end of 2023 to the end of 2027! As the number of customers from overseas is increasing, we are looking for people who are bilingual in English and Japanese. Please read the application requirements below and apply now! TeamLab Planets TOKYO has been recognized as the leading Asian tourist attraction in the 'Asia's Leading Tourist Attraction 2023' category of the 'World Travel Awards', which is regarded as the Academy Awards of the travel industry, among many famous world heritage sites such as Angkor Wat, Taj Mahal and Great Wall of China. This is the first in Japan to be recognized as one of Asia's leading tourist attractions! We look forward to receiving your applications so that we can make our facilities even more attractive than before! PLANETS Co., Ltd, is the company operating teamLab Planets in Toyosu, Tokyo, a museum where you walk through water, and a garden where you become one with the flowers. There are four massive exhibition spaces and two gardens. We are currently hiring English speaking operation staff. Over half of our visitors are coming from abroad, so we really need your help! We seek to hire operating teams of 25 - 40 English speaking members in this time. The concept of teamLab Planets is Body Immersive. Visitors enjoy an awe-inspiring tactile experience through immersion into several huge art installations. You would be working in the artwork spaces, meaning that your work is continually fresh and exciting, and that you too can enjoy the immersive experience alongside our guests. This museum exhibits the works of the world-famous TeamLab. Since the facility is built to exhibit the works of TeamLab, large-scale artworks are on display. In order for visitors to immerse themselves in the artworks and enjoy the art with their whole bodies, no shoes are allowed inside the museum, and all visitors are asked to walk barefoot. All luggage must be placed in lockers, and only cameras and smartphones are allowed to be carried. Every detail, from flooring material and lighting to water temperature and smell, has been carefully considered to create an immersive experience. There are 11 works of various sizes, including those located both inside and outside the facility. The pathways in the museum are dark, and visitors follow a route by relying on the light under their feet. After passing through the dark and narrow corridors, visitors will be impressed by the countless flowers and lights. [Operation staff] Your main job responsibilities are assistance in customer service and back-end operations. Currently, 70-80% of our visitors come from overseas. While many do not speak Japanese, we ask you to provide assistance in English and Japanese. Your primary responsibilities will include how to enjoy the artworks and precautions at the entrance of the artworks, and respond to visitors who need assistance. Outside the facility, you will be in charge of providing information about tickets and admission to visitors. However, please note that the official language during work is Japanese. Therefore it is essential to have conversational Japanese skills. In the back-end operations, you will be responsible for restocking, managing, and transport equipment. As we sometimes handle delicate machinery, attention to detail and careful work are essential. Since many customers visit our facility every day, we ask that you clean the facility to keep it clean. This is an important task in order to ensure maximum customer satisfaction. Additionally, a hospitality mindset, similar to that of a hotel, is highly valued. You will need to quickly understand what the customers needs and make the most of it in your work! Please note, there are some rules regarding personal appearance. Beards, visible tattoos, and flashy nails are prohibited.

Salary¥1,200 ~ ¥1,600 / Hour

Job category

Working HoursAt least 3 days/week, 6 hours or more per day, Sunday - Saturday, 8:30am - 11:30pm

Work Type

PART TIME

Do you need to be in Japan

Is sponsorship available?

Do you need to speak Japanese

Is accommodation included?

N/A

Is food included?

Employee discount for drinks and food on-site.